SHIPPING AND DELIVERY POLICY
This Shipping Policy (“Policy”) forms part of the Terms of Use and governs the delivery of any physical or digital products (“Products”) purchased through the Website operated by Hindu World Astrology (Owned by Sankara Bhagavadpada) on behalf of itself and its successors in interest and, representatives (also referred to as “us”, “our” or “we”). By placing an order on our Website, you (“User” or “you”) agree to this Policy in addition to the Terms of Use and Privacy Policy.
This Shipping & Delivery Policy (“Shipping Policy”) governs the dispatch, shipment, delivery, inspection, and transit-related matters concerning Physical Products purchased from the Hindu World Astrology through its Website or other authorized channels. This Policy shall be read in conjunction with the Hindu World Astrology’s Payment Policy, Refund Policy, Terms of Use, and applicable law.
Capitalised terms not defined herein shall have the meanings assigned in the Payment & Refund Policy.
Nothing in this Policy shall be interpreted to expand refund rights beyond those expressly provided in the Payment & Refund Policy.
1. Scope and Applicability
1.1 This Shipping Policy applies exclusively to Physical Products, being tangible goods capable of physical delivery.
1.2 Digital Products, courses, consultations, services, or bundled offerings containing digital or service components are not governed by this Shipping Policy, except where expressly stated.
2. Order Processing
2.1 Orders for Physical Products are processed within three (3) to five (5) business days from the date of successful payment confirmation, excluding Sundays and public holidays.
2.2 Upon confirmation, the Trust will initiate internal verification, packaging, and handover to the logistics partner.
2.3 Standard processing time is three (3) to five (5) business days, excluding Sundays and public holidays.
2.4 Customised or limited-availability items may require longer processing, and timelines may be separately communicated.
3. Shipping and Dispatch
3.1 Physical Products are shipped to the address provided by the User at checkout or as expressly communicated to us.
3.2 The User is solely responsible for ensuring accuracy, completeness, and deliverability of the address and contact details.
3.3 The Trust relies on the information submitted by the User and does not independently verify delivery data.
3.4 The Trust shall not be liable for delay, loss, failed delivery, or additional costs arising from, including:
- incorrect or incomplete address details,
- refusal to accept delivery,
- recipient unavailability, or
- instructions given by the User after dispatch.
3.5 Where re-shipment becomes necessary for reasons attributable to the User, additional charges may apply, which will be duly communicated in writing by us.
3.6 Estimated delivery timelines are indicative and subject to logistics conditions, regional access, regulatory checks, and force majeure including those as contemplated herein.
Attempted Delivery & Refusal
If delivery is attempted by the logistics partner and:
- the User is unavailable,
- refuses delivery, or
- fails to accept the shipment,
the Trust reserves the right to treat the order as fulfilled.
Any re-dispatch, storage, or return-to-origin charges may be recovered from the User.
Refunds in such cases shall be subject to deductions for shipping, handling, and other costs incurred.
4. Completion of Delivery
Delivery shall be deemed complete upon the earlier of:
a. physical receipt of the Product by the User or an authorised recipient at the delivery address; or
b. confirmation of delivery by the logistics provider’s tracking system.
5. Transfer of Risk
5.1 Risk of loss or damage shall pass to the User upon completion of delivery.
5.2 Title shall also pass to the User upon completion of delivery.
5.3 Where loss or damage is shown to have occurred prior to delivery, the Trust may assist in liaising with the courier and, after verification in support of all documents/reports/proofs, may at Trust’s discretion and election either offer replacement or refund strictly in accordance with the Payment & Refund Policy.
6. Inspection and Reporting of Issues
6.1 Users are advised to inspect Physical Products immediately upon delivery.
6.2 Claims relating to:
- transit damage,
- manufacturing defect;
- wrong item, or
- missing components,
must be reported to the Hindu World Astrology within forty-eight (48) hours of delivery, along with:
- order ID; and
- clear photographic or video evidence.
6.3 The claim must include order details and clear photo/video evidence.
6.4 Failure to notify within this period may result in rejection of the claim.
7. Delayed, Lost, or Undelivered Shipments
7.1 If delivery is substantially delayed beyond normal timelines as communicated in writing or otherwise, the User may contact the Trust for assistance.
7.2 Where a shipment is conclusively established as lost before delivery, the Trust may, after investigation, provide at Trust’s discretion and election either replacement or refund as per the Payment & Refund Policy.
7.3 The Trust is not responsible for delays caused by couriers, customs, regulatory actions, strikes, natural events, or circumstances beyond reasonable control.
User Responsibility for Delivery Information
The User is solely responsible for providing accurate, complete, and serviceable delivery details at the time of purchase.
The Trust shall not be liable for delays, non-delivery, or additional costs arising from incorrect, incomplete, or outdated information supplied by the User.
Where re-shipment becomes necessary due to User error, additional logistics and handling charges may apply.
8. Returns / Replacements – Limited Basis
8.1 Physical Products are not eligible for return or refund for, including:
- change of mind,
- preference,
- belief,
- or subjective dissatisfaction.
8.2 Replacement or refund may be considered only for proven:
- manufacturing defects, or
- transit damage reported within the prescribed window.
8.3 Misuse, negligence, improper storage, or post-delivery damage voids eligibility.
8.4 Approved refunds, if any, shall be processed via the original payment mode subject to timelines in the Payment & Refund Policy.
Packaging & Transit Damage Protocol
Users must retain outer packaging and evidence of tampering or damage for verification and claims processing.
Failure to provide adequate proof within the specified reporting window may result in rejection of the claim.
9. Interaction with Bundled or Hybrid Offerings
Where a Physical Product forms part of a bundled package:
- the bundle is treated as a single composite offering;
- component-wise refunds are not permitted;
- commencement principles under the Payment & Refund Policy apply.
No User may seek to isolate the Physical Product to bypass bundled refund restrictions.
Partial Deliveries
Where an order contains multiple items, delivery may occur in instalments depending on availability or logistics feasibility.
Each instalment shall be treated as a separate delivery for the purpose of risk and acceptance.
Unavailability / Substitution
If a Physical Product becomes unavailable after order confirmation, the Trust may at its discretion and election:
- offer a comparable substitute or,
- provide store credit, or
- issue a refund of the amount received,
as determined in good faith.
No Guaranteed Delivery Date
No representation or warranty is made that delivery will occur on a specific date unless expressly agreed in writing.
Limitation Linked to Refund Policy
Any return, replacement, cancellation, or refund shall be governed strictly by the Payment & Refund Policy and shall remain subject to eligibility, verification, and exclusions contained therein.
10. Force Majeure
The Trust shall not be liable for delay or failure in dispatch or delivery arising from events beyond reasonable control, including natural calamities, pandemics, governmental restrictions, transport disruptions, or supply chain failures.
11. Compliance with Law
This Shipping Policy is framed in compliance with:
- the Sale of Goods Act, 1930;
- the Consumer Protection Act, 2019; and
- the Consumer Protection (E-Commerce) Rules, 2020.
The remedies expressly set out in the Shipping & Delivery Policy constitute the sole and exclusive remedies available to the User in relation to cancellation, non-delivery, delay, defect, deficiency, dissatisfaction, or any issue arising out of or connected with an Offering.
To the maximum extent permitted by law, the Trust shall not be liable for any additional, indirect, incidental, consequential, special, punitive, or exemplary damages, or for any claims arising from policy.
Limitation of Liability
The total aggregate liability of the Trust in relation to any claim/loss/damage arising out of this Policy shall not exceed the amount actually paid by the User for that specific Product in question.
Contact Us
For any queries regarding delivery, or assistance with your order please contact bhagavadpada@gmail.com/+91-9884010548 or muruganrqa@gmail.com/+91-9994414482
Last updated on 25-03-2026