Privacy Policy

This Privacy Policy (“Policy”) describes how Hindu World Astrology, a trust operating the website and related platforms (hereinafter referred to as the “Trust”, “we”, “us”, or “our”), collects, uses, processes, stores, shares, and protects Personal Data of users.

This Policy applies to every individual who:

  • visits or browses the Website,
  • creates an account,
  • makes payments,
  • enrolls in or avails any Service,
  • purchases any Product or Digital Product, or
  • otherwise interacts with the Trust in any capacity,

(each referred to as a “User”, “you”, or “your”).

By accessing or using the Website or availing any Offering, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

Subject to applicable law, you may exercise certain rights in relation to your Personal Data, including the right to seek access to information about processing, request correction or updating of inaccurate or incomplete data, request erasure of Personal Data, withdraw consent where processing is based on consent, and seek grievance redressal.

Any such request must be submitted in writing to the contact details specified in this Policy and may be subject to identity verification, applicable legal limitations, and the Trust’s legitimate requirements including record retention, fraud prevention, dispute resolution, regulatory compliance, or enforcement of contractual obligations etc.

This Policy forms an integral part of the Trust’s legal framework governing use of the Website and shall be read together with:

  • the Terms of Use,
  • the Payment and Refund Policy,
  • the Shipping & Delivery Policy,
  • Service-Specific Terms, and
  • any offering-specific terms communicated at the time of purchase or confirmation.

Capitalized terms not defined herein shall have the meaning assigned to them in those documents.

KEY DEFINITIONS

To maintain consistency across policies, the following meanings apply:

“Offering”

Means any Service, Product, Digital Product, or Bundled/Hybrid Offering made available by the Trust.

“Services”

Shall have the same meaning assigned in the Payment and Refund Policy and generally include consultations, courses, workshops, webinars, advisory or instructional engagements, whether delivered online, digitally, or otherwise.

“Digital Products”

Means downloadable or electronically accessible materials, recordings, content, or resources supplied in digital form, whether standalone or ancillary to a Service.

“Physical Products”

Means tangible goods or materials capable of physical delivery.

“Bundled or Hybrid Offering”

Means an Offering that combines Service components with Digital Products and/or Physical Products, whose classification shall be determined in accordance with the Payment and Refund Policy.

“Personal Data”

means any data about an individual who is identifiable by or in relation to such data.

“Sensitive Personal Data”

Shall carry the meaning, if any, assigned under applicable legal provisions as on date.

For the time being in force the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 defines – Sensitive personal data or information of a person means such personal information which consists of information relating to;— (i) password; (ii) financial information such as Bank account or credit card or debit card or other payment instrument details ; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) Biometric information.

“Processing”

Includes collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, sharing, transfer, or erasure of Personal Data.

“Personal data breach” means any unauthorised processing of personal data or accidental disclosure, acquisition, sharing, use, alteration, destruction or loss of access to personal data, that compromises the confidentiality, integrity or availability of personal data.

Consent-Based Processing

By accessing or using the Website, creating an account, enrolling in or availing any Service, purchasing any Product, or otherwise interacting with the Trust, you freely, specifically, informedly, and unambiguously consent to the collection and processing of your Personal Data for the purposes described in this Policy.

Such consent is obtained such as:

  • at the time of registration or booking,
  • at the time of payment or checkout,
  • at the time of submitting information during consultations, courses, or communications, or
  • through any affirmative action taken by you on the Website.

You acknowledge that certain Personal Data (including date, time, and place of birth) may be essential for the performance of belief-based or astrological Services, and consent to such processing for that limited purpose.

Processing Without Fresh Consent (Legitimate Purpose/Uses)

Notwithstanding the above, the Trust may process Personal Data without requiring separate or fresh consent in circumstances permitted under applicable law, including where such processing is necessary for:

  • performance of a contract or Service requested by you;
  • compliance with legal, regulatory, taxation, or accounting obligations;
  • prevention, detection, or investigation of fraud, misuse, or unlawful activity;
  • protection of the security and integrity of the Website or Offerings;
  • responding to lawful requests from courts, regulators, or government authorities;
  • establishment, exercise, or defence of legal claims; or
  • such other “legitimate uses” as recognised under the Digital Personal Data Protection Act, 2023.

Information We Collect

Depending on the nature of your interaction with the Trust and the type of Offering availed, we may collect the following categories of Personal Data:

A. Identification and Contact Information

Full name, date of birth, time/place of birth (where required for astrological or belief-based Services), email address, telephone number, postal/shipping address, and other contact details.

B. Account and Transaction Information

Username, password, booking details, enrollment data, order history, payment status, invoices, and related records.

C. Consultation / Service Information

Information voluntarily shared by you during consultations, courses, webinars, or advisory interactions, which may include personal circumstances, questions, preferences, recordings, feedback, or communications with the Trust.

D. Payment Information

Payment confirmation details, transaction identifiers, billing references, and limited information provided by payment gateways.
The Trust does not store full card or banking credentials.

E. Technical and Usage Information

IP address, device information, browser type, access times, log data, and interaction with digital platforms for security, analytics, and service improvement.

F. Communications

Any information you provide when contacting us for support, grievances, refund requests, nominations, or other inquiries.

We collect Personal Data either directly from you, automatically through your use of the Website, or from authorized third-party service providers involved in payment processing, logistics, or technology infrastructure.

  • Details shared during consultations or courses
  • Payment-related information (processed through third-party gateways)

Use of Information

The Trust processes Personal Data lawfully and transparently, primarily on the basis of your consent and as necessary for providing the Services, Products, and Digital Products you request. Such purposes include:

Service & Product Fulfilment

  • enabling bookings, consultations, spiritual sessions, and course participation;
  • providing access to Digital Products, study material, recordings, or downloads;
  • processing, shipping, and delivering Physical Products

Account Administration

  • creating and maintaining user profiles where applicable;
  • authenticating user access;
  • maintaining transaction and service history

Communication

  • sending confirmations, invoices, schedules, access credentials, updates, and reminders;
  • providing customer support;
  • responding to grievances, correction or erasure requests, and other statutory or regulatory communications.

Payment & Financial Compliance

  • facilitating payment processing through authorised gateways;
  • maintaining accounting, taxation, and audit records;
  • detecting and preventing fraud or unauthorised transactions.

Improvement & Security

  • maintaining platform functionality and security;
  • troubleshooting technical issues;
  • improving delivery and user experience of the Trust’s Offerings.

Legal & Regulatory Obligations

  • complying with applicable laws and lawful directions of authorities;
  • establishing, exercising, or defending legal rights and claims.

While the Trust processes Personal Data for the purposes described above, you retain the rights available to you under applicable data protection laws, including the right to seek access, correction, updating, or erasure of your Personal Data, withdraw consent, and grievance redressal. Such requests may be exercised by writing to the contact email specified in this Policy.

Data Principal Rights

In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Users whose Personal Data is processed by the Trust are entitled to exercise certain rights, subject to lawful limitations.

1. Right to Access Information

You have the right to obtain confirmation as to whether the Trust is processing your Personal Data and to seek a summary of such data and the processing activities undertaken.

2. Right to Correction and Updating

You may request correction, completion, or updating of inaccurate or misleading Personal Data maintained by the Trust.

3. Right to Erasure

You may request erasure of your Personal Data where:

  • the data is no longer necessary for the purpose for which it was collected;
  • consent has been withdrawn; or
  • processing is otherwise not required under law.

This right is subject to the Trust’s obligations to retain information for legal, regulatory, accounting, dispute resolution, fraud prevention, or enforcement of contractual terms.

4. Right to Withdraw Consent

Where processing is based on consent, you may withdraw such consent at any time.
Withdrawal shall not affect the lawfulness of processing undertaken prior to the withdrawal.

Please note that withdrawal of consent may result in discontinuation or limitation of access to certain Services, Digital Products, or Physical Product fulfilment.

5. Right to Grievance Redressal

You have the right to seek redressal of grievances relating to the processing of your Personal Data.

6. Right to Nominate

You may nominate another individual who shall, in the event of your death or incapacity, exercise your rights in accordance with applicable law.

How to Exercise Your Rights

Requests for exercising the above rights may be made by submitting a written request to the Grievance Officer / designated contact at the email address provided in this Policy.

The Trust may take reasonable steps to verify your identity before acting on any request.

Requests shall be addressed in accordance with timelines prescribed under applicable law.

Data Retention

The Trust retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including provision of Offerings, completion of transactions, customer support, enforcement of agreements, fraud monitoring, and compliance with legal, accounting, or regulatory requirements.

Where retention is no longer necessary, the Trust will delete or anonymize the Personal Data in accordance with applicable law.

Notwithstanding the foregoing, certain records may be retained for longer durations where required for such as:

  • statutory filings and audits;
  • tax and financial compliance;
  • dispute resolution;
  • enforcement of legal rights; or
  • directions from lawful authorities.

Sharing and Disclosure of Personal Data

The Trust may share Personal Data with third parties strictly on a need-to-know basis and subject to appropriate contractual, confidentiality, and security safeguards, including:

  • payment gateway providers;
  • logistics and courier partners;
  • technology hosting and cloud service providers;
  • communication, authentication, analytics, or customer support vendors;
  • professional advisors such as auditors, accountants, or legal consultants.

Such sharing is undertaken:

(a) pursuant to the consent provided by you at the time of registration, booking, or transaction; and/or

(b) where necessary for the performance of a contract or Service requested by you; and/or

(c) as otherwise permitted under applicable law, including recognised legitimate uses under the Digital Personal Data Protection Act, 2023.

These third parties are authorized to process Personal Data only for specified purposes, in accordance with the Trust’s documented instructions, and are required to implement reasonable security measures.

The Trust does not sell, rent, or trade Personal Data to third parties for independent marketing purposes.

Cross-Border Transfers/Processing

Personal Data may be stored or processed outside India by third-party infrastructure or service providers engaged by the Trust.

Where such transfers occur, the Trust will ensure that they are undertaken in accordance with applicable legal requirements and subject to reasonable safeguards.

Security Practices and User Responsibility

The Trust implements reasonable technical, administrative, and organisational safeguards designed to protect Personal Data against unauthorised access, alteration, disclosure, destruction, or loss, in accordance with applicable law and generally accepted industry standards.

However, the transmission of information over the internet or electronic storage systems is not completely secure. Despite our best efforts, the Trust cannot guarantee that are not in its control or infallible security of systems or data due to reasons not attributable to the Trust.

To the maximum extent permitted by law, the Trust shall not be responsible for any breach, loss, interception, unauthorised access, malware, spyware, ransomware, viruses, denial-of-service attacks, hacking, or other security incidents that are beyond the Trust’s control.

Accuracy of Information Provided by Users

The Trust processes Personal Data in reliance upon the information provided by you or by persons authorised by you.

The Trust does not independently verify the accuracy, completeness, or authenticity of data submitted by Users unless specifically required for a defined Offering or mandated by law.

You are responsible for ensuring that all information supplied to the Trust is true, accurate, complete, and up to date.

The Trust shall not be liable for any consequences, errors in Services, delivery failures, or inability to perform an Offering arising from inaccurate, outdated, or incomplete information provided by you.

Breach Notification

In the event of a Personal Data Breach, the Trust shall take reasonable steps as required under applicable law, including mitigation measures and notification to authorities or affected Users where mandated.

Children / Minor Data

Where Personal Data relates to a child or person with lawful guardian requirements under applicable law, processing shall be undertaken in accordance with statutory obligations, including obtaining verifiable consent from the parent or lawful guardian where required.

Users representing minors warrant that they are authorized to provide such data.

Third-Party Platforms

The Website may contain links or integrations to third-party platforms. The Trust is not responsible for privacy practices of such external entities, and Users are encouraged to review their respective policies.

Cookies and Tracking

The Website may use cookies, pixels, tags, log files, and similar technologies (“Cookies”) to enable functionality, enhance security, understand usage patterns, and improve the delivery of Offerings.

These technologies may collect technical and usage information such as IP address, device identifiers, browser type, operating system, referral URLs, pages visited, time spent, and interaction data.

Cookies may be used for purposes including:

  • authentication and secure access to user accounts;
  • remembering user preferences;
  • maintaining session integrity;
  • analytics and performance measurement;
  • preventing fraud or misuse; and
  • improving website design, content, and service delivery.

Where required under applicable law, Cookies that are not strictly necessary for operation of the Website shall be deployed based on your consent, which may be obtained through cookie banners, browser settings, or other affirmative mechanisms.

Certain Cookies may be placed or operated by authorised third-party service providers (such as analytics or hosting partners) acting on behalf of the Trust and subject to contractual confidentiality and security obligations.

Most web browsers allow you to manage or disable Cookies through their settings. However, restricting Cookies may affect functionality, access to certain Services, or performance of the Website.

Amendments

The Trust reserves the right to revise, update, or modify this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or service requirements.

Any revised version shall be published on the Website with an updated “Last Updated” date and shall become effective from the date of publication unless otherwise specified.

Where required under applicable law, the Trust may seek fresh or additional consent for material changes affecting the manner in which Personal Data is processed.

Your continued access to or use of the Website or any Offering after the effective date of the revised Policy shall constitute your acknowledgment of such updates, subject always to rights available to you under applicable law.

Contact Information

For any questions, concerns, notices, or requests relating to this Privacy Policy or the processing of Personal Data, you may contact the Trust or the designated Grievance Officer at:

📧 bhagavadpada@gmail.com
📧muruganrqa@gmail.com

Requests should be submitted in writing with sufficient details/supporting documents to enable identification of the User and the nature of the request.

The Trust may seek additional information for identity verification before processing any request. The Trust shall acknowledge receipt of a grievance or request within forty-eight (48) hours of its receipt. Every such grievance shall be resolved or responded to within thirty (30) days from the date of receipt, unless a shorter period is mandated under applicable law.

Last updated on 25-02-2026

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